Skip to Main Content
Navix Labs - Ideas Portal
1 VOTE
Status Future consideration
Categories Disputes
Created by Brendan Kirchner
Created on Apr 18, 2025

Pull Dispute Variables from Order Details

Currently, when using a dispute template, the variables are being pulled from the invoice. I attached an example of the variables to this idea.


The request here would be to pull the variable values from the Order Details instead. Per tenant feedback, "It's our order details that are going to be more accurate than what the carrier invoice has".

In short, we want the variables used in dispute templates to pull from the order details instead of the invoice details.

  • Attach files