SLA Reporting - Tenant Specific

Some of our customers have voiced interest in custom SLA reporting. Each of our customers SLAs will vary depending on what works best for them and what their standards/expectations are. We would need the ability to store these tenant-specific SLAs as needed and the ability to update the SLAs over time

These SLAs could then be incorporated into each tenants reporting to flag or put extra emphasis on records that have exceeded the SLA that is in place. Examples of where this could come into play for any of the metrics calculated on the Invoice Timeline Dashboard:

• Created to Approved

• Delivered to Approved

• Delivered to Created (Invoice)

• Delivered to Created (Order)

• Disputed to Approved