Navix Labs - Ideas Portal
Hey team,
Would it be possible to add an option in the Disputes / Notes tab to log a Variance reason, similar to how we currently add dispute reasons?
Instead of selecting a dispute reason like “Internal Note,” it would be helpful to have a dedicated list of variance reasons for cases that are not disputed but approved with a note — such as Re-weight, Re-class, Accessorial, etc.
This would really help us track the main variance drivers by vendor, customer, or service type.
Hi @Guest thank you for submitting this idea! For Variance Reasons (as I'm sure you're aware) we have these in the main charge grid.
Today, we log a Variance when the Adjusted rate is different from the Vendor rate. Correct me if I'm wrong- it sounds like you want to report on a variance reason when you approve an amount greater than the Order charge (from the original load/quote). In other words- it would help if we treated Variance as the difference between Adjusted and Order as opposed to Adjusted and Vendor- Then you would enter a variance reason anytime you're paying more than you originally quoted the load at.
Is that correct?