Prospect requested that the suggested contacts for Disputes also include the Remit To company. Currently we don't capture contacts for the Remit To; have other customers requested this? Would it be helpful for other customer? When are people reach...

Many TMS's need to handle additional invoices (Balance Dues and/or Supplementals) differently from the original invoices. Today in Navix, we use the "Invoice Type" field to denote "Invoice", "Balance Due", or "Supplemental", but we require users t...

When creating a Customer Dispute, the ability to grab suggested customer contact email's when preparing a dispute is great, but only works if contact emails are maintained. Currently, the contact emails are either done manually, or with a Navix su...

Currently, when using a dispute template, the variables are being pulled from the invoice. I attached an example of the variables to this idea. The request here would be to pull the variable values from the Order Details instead. Per tenant feedba...

Good Morning Team! In current state, despite fields like the customer being tied to the SMC3 call, updates to this field don't retirgger the SMC3 subscription. As such, including them in the update, would minimize additional touches required now t...

Miles are used for TL linehaul and fuel rates in some cases. If we have this surfaced it could be edited and it should also affect rates (be included in rating engine API details)

CURRENT STATE: they have this in their system USE CASE: customer service reps do auditing and need to be able to quickly pivot when asked ‘when was this sent’, ‘has this been paid’, ‘have i been paid’, ‘when should I be paid’ USE CASE: I want the ...

If we identify a Remit To typically the user will download the NOA/LOR and email that to their payment provider. This causes a repetitive manual task that prospects are asking to automate.

Some shippers get pretty picky about what they accept and want 'clear' copies etc. Today this would require going outside of Navix to either modify POD/BOL pictures and re-upload them before approval or doing this after they are sent back to the T...

We have a lot of tenants who use "Tenant" disputes to send rate discrepancies or accessorials to the broker or the internal ops team. This is almost always asking the internal person to either approve or deny a charge. We hear about issues our use...